may be returned for credit or refund at our discretion within 10 days of
delivery. Non-defective returns and returns after 10 days of the invoice date are subject to a 10% restocking fee. All returns must have a Return Authorization Number. Call
8:30 AM - 5:00 PM EST Monday through Friday to get a return authorization number. Please have your invoice ready when you call.
Sorry, no returns after 30 days. Carefully pack
your return and write the RA# on the outside of the box in plain sight. Returns
without an invoice or RA# are subject to delayed processing and the 10%
restocking fee. Due to their nature some items such as kits and cut or measured
product (wire, heat shrink and tubing) are non-returnable. No freight-collect or
COD returns accepted. Return shipping charges on non-defective merchandise is
the responsibility of the customer. Parcels damaged in transit are the
responsibility of the carrier. Shipping and handling charges on returned goods
are non-refundable. The customer must request refunds for over payment or
returned items within 30 days of the order or return
may cancel an order by calling (321)972-8357 and speaking to a Web Sales Customer
Service Representative or by sending an email email@example.com.
We process orders as quickly as possible. In order to cancel or modify an order, a phone call or email
must be sent immediately as we will be unable to cancel an order once it has
Time/ Shipping Schedule
UPS orders are usually shipped within 24hours of receipt, or the next business
day, if ordered over the weekend. All U.S. Mail orders are usually shipped the
next business morning. Delivery time for orders shipped via UPS is typically 1-7
working days depending on delivery service and location. Delivery time for
orders sent via U.S. Mail is typically 2-14 working days. Please provide us with
your daytime phone number when ordering so that we can contact you regarding any
delays or problems with your order.
we are able to ship only to the US, its territories and possessions (see our Exportation Policy below). We require
a physical address to ship by any method other than US Mail.
In-store pickups are happily encouraged during regular store hours, cutting out shipping charges. While appointments are not necessary, you can expedite by informing us your intention to pick the item up.
you have a PO Box address please choose US Mail.
shipped to an address in Florida must pay Florida State Sales Tax, unless we
have a signed Florida sales tax certificate on file prior to shipping.
Certificates can be mailed (see contact information page) or faxed, 407-647-4831
to the attention of “Web Sales”. If
you are required to pay sales tax in your state, that is your responsibility.
Damaged in Shipment
for damages or errors must be made within 5 days of receipt. Claims for damage
must first be reported to the delivering carrier (save all packing and cartons).
Parcels damaged in transit are the responsibility of the carrier.
charges can be calculated on the items in your shopping cart before you place
your order. You have the option of
several shipping methods.
our Online Ordering form, we collect visitor's contact information (billing,
shipping and email address) as well as financial information (account or credit
card numbers) with the purpose of processing and shipping orders. Our secure
server software (SSL) is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your
personal information, including credit card number, name, and address, so that
it cannot be read as the information travels over the Internet. This information
is dealt with in a professional and secure manner.
information on this site is believed to be correct. Skycraft Parts &
Surplus, Inc. does not manufacture or represent the manufacturer of products
sold in this catalog. We are not responsible for typographical errors on the
website. All items are subject to availability & prior sale. Prices are
subject to change without notice. Photos or illustrations of items are believed
to be typical and representative of the item, however they may not be exact. It
is the purchaser's responsibility to insure the correctness of the item being
purchased and its proper use or application. We
will not be responsible for incidental or consequential damage due to defect, or
improper use of products. There are no other warranties, either expressed or
implied which extend the foregoing, and there are no warranties of
merchantability or fitness for any particular purpose. No purchase order or
verbal advice shall alter this agreement.
of Stock / Backorder
normally stock everything advertised on our website, in many cases we have
greater quantities than listed on the website. If you require an item(s) not
listed on our website and the quantity permits, we may have it available through
our retail store. Call us with your requirements. 321-972-8357.
Sorry, no international sales. We are not an exporting company. We have no exporting license,
and, because we often deal with govt./ military surplus, we do not want to give
even the impression that we are selling abroad (including Canada and Mexico).
you have a requirement for a large quantity of an item, please email customer
call (407-628-5634). We will be happy to advise you on the availability of bulk
quantities, pricing, and shipping terms.
you place an order from Skycraft Parts & Surplus, Inc., or subscribe to our
email list, we collect your name, address, telephone number, credit card
information (only if you place an order) and your e-mail address. Your name and
email address may be shared with shipping companies such as UPS or USPS for the
purpose of communicating shipment tracking information. We use this information
to fulfill your order and to communicate with you about your order. We may also
use this information to communicate advance notice of events or to tell you
only to our online collection and use of information. Your personal information
(email address, name, address, etc….) will never be shared with anyone other
than what is necessary to complete your order. Your payment information will
only be made available to Skycraft Parts &Surplus, Inc. and our credit card
processing company... This information is dealt with in a professional and
a question about a part? Call us at 407-628-5634 - 8:30AM to 5:00PM Eastern
Time, Monday through Saturday, or E-Mail anytime. We can only assist you with
information about the products we sell. Typically, the description has the most
information available to us about that item.
Parts & Surplus, Inc. authorizes you to view and download the materials at
this Web site ("e;Site"e;) only for your personal, non-commercial use,
provided that you retain all copyright and other proprietary notices contained
in the original materials on any copies of the materials. You may not modify the
materials at this Site in any way or reproduce or publicly display, perform, or
distribute or otherwise use them for any public or commercial purpose.
materials at this Site are copyrighted and any unauthorized use of any materials
at this Site may violate copyright, trademark, and other laws. If you breach any
of these Terms, your authorization to use this Site automatically terminates and
you must immediately destroy any downloaded or printed materials.
to other sites
to third party Web sites on this Site are provided solely as a convenience to
you. If you use these links, you may be directed away from this Site. Skycraft
Parts & Surplus, Inc. has not reviewed all of these third party sites and
does not control and is not responsible for any of these sites or their content.
Thus, Skycraft Parts & Surplus, Inc. does not endorse or make any
representations about them, or any information, software or other products or
materials found there, or any results that may be obtained from using them. If
you decide to access any of the third party sites linked to this Site, you do
this entirely at your own risk.
Parts & Surplus, Inc. may revise these Terms at any time by updating this
posting. You should visit this page from time to time to review the then-current
Terms because they are binding upon on you. Certain provisions of these Terms
may be superseded by expressly designated legal notices or terms located on
particular pages at this Site.